Mohd Shah Nawaz

Mohd Shah Nawaz 
IT Infrastructure & Operations Coordinator

I am an IT Infrastructure & Operations Coordinator with 10+ years of experience in IT infrastructure, Microsoft 365 administration, Windows Server, network support, and end-user technical support. Experienced in managing IT systems for 100+ users, including servers, firewalls, switches, Wi-Fi, CCTV, backup solutions, and IT asset management. Additionally, skilled in project documentation, operational reporting, vendor coordination, and inventory management within UAE-based operations..
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Professional Summary
IT Infrastructure & Operations Coordinator with 10+ years of experience managing enterprise IT infrastructure, Microsoft 365 administration, Windows Server environments, network support, end-user support, IT asset management, and technical operations. Experienced in supporting 100+ users, troubleshooting servers, firewalls, switches, Wi-Fi, CCTV, backup solutions, and cloud services while ensuring business continuity. In addition to core IT responsibilities, experienced in project documentation, operational reporting, vendor coordination, inventory management, and client communication within UAE-based operations. Strong problem-solving skills with the ability to manage both IT infrastructure and business operations efficiently.
IT Infrastructure Specialist
Manage and maintain daily IT operations and infrastructure, including Servers, (Operating Systems, Server, Switches, Firewalls, Wi-Fi, VPN, Cabling, Desktops, Laptops, Printers, CCTV systems, IP Phone, NAS Device and Data backup solutions) 

Microsoft 365
Administer and manage Microsoft 365 environment, including user provisioning, license management, Exchange Online, SharePoint, Teams, and security policies to ensure data protection and compliance. 

System Administration
Administered Windows Server environment by managing Active Directory components, DNS and DHCP configurations, file sharing protocols, and user access control, including enforcing password policies and troubleshooting access issues. 

CCTV  Systems
install, configure, and maintain CCTV systems (IP/analog cameras, NVR/DVR, POE switches) with network setup, data backup, and Dynamic DNS (DDNS) for reliable remote access.
Windows Server
Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, file sharing, and user access management.
Email Systems
Create and manage email accounts, configure Outlook/Gmail on desktops and mobile devices, and monitor email system usage and performance.
Cyber Security & Backup, Recovery
Ensure data security through regular backups, recovery procedures, and management of firewalls, antivirus protection, and user access controls.
Graphic Design & Multimedia Support
Create basic graphics, company IDs, logos, videos, and promotional materials for social media and internal purposes.
Project & Coordination Experience:
Managed operations, scheduling, client communication, and approvals for large-scale projects.  *Prepared essential documentation (reports, permits, assessments) and delivered regular project updates to management.
Documentation 
Maintained IT documentation including network details, asset inventory, and system records 

Current Orgnize: Avalon Access Technical Services LLC
IT Infrastructure & Operations Coordinator (2022-Present)

❖ Manage end-to-end IT infrastructure for 100+ users across multiple operational sites. 
❖ Administer Microsoft 365 including Outlook, Teams, OneDrive, user accounts, email configuration and license management. 
❖ Install, configure and troubleshoot Windows desktops, laptops and peripheral devices. 
❖ Maintain Windows Server environment and provide daily infrastructure support. 
❖ Configure and troubleshoot routers, switches, firewalls and Wi-Fi networks. 
❖ Monitor and maintain ELV, CCTV systems, biometric devices and access control systems. 
❖ Perform hardware and software troubleshooting for end users. 
❖ Maintain IT assets, inventory records and equipment lifecycle. 
❖ Configure backup solutions and monitor data protection processes. 
❖ Coordinate with external IT vendors for maintenance, procurement and technical support. 
❖ Provide technical support to internal users ensuring minimum system downtime. 
❖ Prepare and maintain IT technical documentation and asset records. Additional Operations & Documentation 
Dubai Mall External Cleaning Project (Client: Emaar) • 
Dubai Metro & Tram Viaduct Cleaning (Client: Keolis-MHI) Responsibilities: 
❖ Prepare and submit daily, weekly and monthly operational reports for Dubai Metro and Tram projects.
 ❖ Create structured reports using Microsoft Excel and Word including manpower, water usage, fault tracking and before/after work records. 
❖ Prepare Permit to Work (PTW), Risk Assessment, Method Statements and Toolbox Talk documentation. 
❖ Maintain project documentation using Microsoft 365 and OneDrive. 
❖ Monitor inventory, tools and material consumption records. 
❖ Coordinate with clients and project stakeholders for approvals and documentation compliance.
 ❖ Support project teams through operational reporting and documentation management.

Project Expertise
1
Dubai Mall External Cleaning
Client: Emaar
Managed documentation, risk assessments, and work permits while coordinating cleaning tasks and supervising safe execution of operations.
2
Dubai Metro & Tram Station, Viaduct External Cleaning
Client: Keolis-MHI
Compiled and managed detailed reports, documentation, and inventory for Metro and Tram operations, ensuring compliance and coordination with stakeholders.
Both projects required meticulous attention to safety protocols, efficient resource allocation, and effective client communication while maintaining strict quality standards.
Driving License (Car) 
✓ Own Car  🚘
Dubai-UAE 
✓ India
Technical certificates
Certified
Previous Experience
National Power Training Institute (2018-2021)
IT Expert / Specialist
❖ Monitored, configured, and maintained hardware and software for 80+ workstations. 
❖ Managed LAN/WAN infrastructure, printers, servers, and data sharing systems.
 ❖ Provided support for internal applications like iSAMS, JAMF, and Screen Sharing tools. 
❖ Installed and configured new systems, performed troubleshooting, and enforced IT policies. 
❖ Delivered IT training sessions for internal staff.
Saitech IT Solutions (2016-2017)
IT Technician and Data Operator
❖ Installed, configured, and maintained hardware and software; repaired technological equipment to ensure smooth operations. 
❖ Created, edited, and formatted documents using Microsoft Office (Word, Excel, Power Point). 
❖ Performed application installations, troubleshooting, data backup & recovery, and virus/spyware removal. 
❖ Set up and managed Wi-Fi routers and network devices. 
❖ Used Adobe Photoshop for photo editing, adjustments, and graphic creation. 
❖ Managed online tasks including filling forms (passport, college applications), email communication, and creating/maintaining accounts on Gmail, Facebook, YouTube, Blogger, etc.
Technical Proficiencies
Infrastructure
Server management, routers, switches, firewalls, and network configuration
Security
CCTV, Firewall, Anitivirus, biometric systems, access control, and data protection protocols
Cloud & Software
Microsoft Office 365, email systems, cloud storage, and backup solutions, Google Cloud ,  AWS, Azuree, NAS, 
Early Career Experience
Venus Filaments Company (2015-2017)
Supervisor and Computer Operator at Mahuakheda Ganj facility in Uttarakhand, managing operational data and system maintenance.
GTC Computer Center (2014-2015)
Instructor teaching Computer Fundamentals and Tally ERP.9 accounting software at Swar Rampur, UP facility.
These early roles established a strong foundation in both technical expertise and instructional abilities, developing the communication skills essential for successful project coordination and user support.
Experience in teaching technical concepts has proven valuable when training staff and documenting complex IT processes for clients and team members.


Education & Certifications
Academic Qualifications
Mahatma Jyotiba Phule Rohilkhand University
C o r e S k i l l s : 

Microsoft 365 Administration
Windows Server & Active
Network Configuration & Security
Backup & Disaster Recovery
Email Systems (Exchange Online,Outlook, Gmail) 
CCTV Installation & Maintenance
IT Asset Management
Additional Skills: Basic Graphic Design
(Photoshop), Tally ERP (Accounting) 

Core Competencies
7+
Years Experience
Working in IT infrastructure and project coordination across multiple sectors and organizations
80+
Systems Managed
Maximum number of computers and network systems simultaneously managed at NPTI
2
Major Projects
High-profile cleaning coordination projects for Dubai Mall and Dubai Metro systems
Additional skills include graphic design, specialized typing proficiency, and mail server configuration and maintenance to support comprehensive IT operations.
Contact Information
Location
Al Qusias, Dubai, UAE
Email
[email protected]
Professional Profile
linkedin.com/in/itsmshahnawaz
Ready to Connect?
Available for IT infrastructure support, system administration, project coordination, and professional networking. Feel free to contact me via email or LinkedIn to discuss how I can best contribute to your organization’s success.
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I am excited about the opportunity to contribute to your organization and look forward to discussing how my experience, education, and skills can add value to your team. 
Thank you for your time and for reading 😊
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